Terms and Conditions
Terms and Conditions
Effective Date: Nov 25th 2024
Welcome to Harmonie! By accessing or using our website, you agree to comply with and be bound by the following terms and conditions. Please read them carefully.
1. Acceptance of Terms
By using our website, you confirm that you are at least 18 years old and have the legal capacity to enter into these terms. If you do not agree with any part of these terms, please do not use our site.
2. Products
We offer a variety of essential oils and related products. All product descriptions, images, and prices are subject to change without notice. We strive for accuracy but do not guarantee that product descriptions or other content on the site is completely accurate, reliable, or error-free.
3. Orders and Payment
- Order Confirmation: Once you place an order, you will receive an email confirmation. This does not guarantee acceptance of your order.
- Payment: We accept various payment methods including credit cards and PayPal. Payment must be received in full before items are shipped.
4. Shipping Policy
- Shipping Times: Orders typically ship within 5 business days. Delivery times may vary based on your location.
- Shipping Costs: Shipping costs will be calculated at checkout based on your selected shipping method.
5. Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, please review our return policy below:
- Eligibility for Returns: You may return unopened and unused products within 14 days from the date of delivery for a full refund.
- Non-returnable Items: Unfortunately, we cannot accept returns on opened or used products due to hygiene reasons.
- Return Process:
- To initiate a return, please contact our customer service team at info@harmoniehk.com with your order number and reason for the return.
- You will receive instructions on how to return the item(s).
- Refunds: Upon receiving your returned item(s), we will process your refund within 10 business days. Refunds will be issued to the original payment method used at the time of purchase.
6. Limitation of Liability
To the fullest extent permitted by law, harmoniehk.com shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our products.
7. Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of Hong Kong SAR.
8. Changes to Terms
We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting on this page. Your continued use of the site after changes are made constitutes acceptance of those changes.
9. Contact Us
If you have any questions about these terms and conditions or our return policy, please contact us at:
+852 9442 9961
Room 2B, Floor 8, Front Block, Wah Fat Industrial Building, Industry Street, Kwai Chung